Contact Us



Let's Connect Across the Galaxy

Your questions matter to us. Whether you're exploring our cosmic collection or need assistance with your order, our team is ready to help you navigate the stars.

Email Us

General Inquiries & Customer Support:
support@thegalacticstores.com

We typically respond within 24 hours

Business Hours

Monday - Friday
9:00 AM - 5:00 PM GMT

Weekend Support
Limited availability
Email responses on Monday

Before You Reach Out

To help us assist you better, please have the following ready:

  • Your order number (if applicable)
  • Product name or SKU
  • Photos (for product issues or returns)
  • Detailed description of your inquiry

We're Here for You

At Galactic Pets, every customer is a valued member of our cosmic community. Your satisfaction is our mission, and we're committed to making your experience out of this world.