Returns & Refunds Policy

Returns & Refunds Made Simple

Your satisfaction is our top priority. If something isn't quite right, we're here to make it right, no hassle, no stress.

30-Day Happiness Guarantee

Return any item within 30 days of delivery for a full refund or exchange.

What You Can Return within 30 Days 

  • Unused items in original condition
  • Products with all tags attached
  • Items in original packaging
  • Accompanied by proof of purchase

What We Can't Accept

  • Items worn or used
  • Products without tags
  • Damaged packaging (unless faulty)
  • Items returned after 30 days

How to Return in 4 Easy Steps

1

Contact Our Team

Email us at support@thegalacticstores.com with your order number and reason for return. We'll respond within 24 hours with your return authorisation.

2

Pack Your Items

Securely pack your item in its original packaging. Include all tags, accessories, and documentation. Add your return authorisation number to the package.

3

Ship It Back

Send your package to the return address we provide. We recommend using a tracked service. Keep your tracking number for your records.

4

Get Your Refund

Once we receive and inspect your return (typically 5-7 business days), we'll process your refund to your original payment method. You'll receive a confirmation email.

Refund Information

⏱️

Processing Time

5-7 business days after we receive your return

💳

Refund Method

Original payment method used at checkout

🔔

Notification

Email confirmation once the refund is processed

Exchanges

Want a different size, colour, or product? We're happy to help! Contact us at support@thegalacticstores.com, and we'll arrange an exchange for you.

Pro tip: Exchanges are processed faster than returns and reshipments, so let us know if you'd like to swap instead!

Return Shipping Costs

We Cover Costs WhenThe item

  • em is faulty or damaged
  • We sent the wrong item

You Cover Costs When:

  • Change of mind
  • Ordered the wrong size/colour
  • No longer needed

⚠️ Damaged or Faulty Items

Received something damaged or faulty? We're so sorry. Please get in touch with us immediately at support@thegalacticstores.com with photos of the issue. We'll arrange a free replacement or full refund right away, no return shipping costs for you.

Last updated: January 2026

This policy applies to all purchases made through Galactic Pets